Frequently Asked Questions
Find Answers to Common Questions
We've compiled answers to the most common questions about our car imports, rentals, and logistics services. If you can't find what you're looking for, please contact our support team.
How long does it take to import a car to Nigeria?
The typical timeframe is 4–6 weeks from the date of purchase, including shipping, customs clearance, and delivery.
What documents do I need to import a car?
Valid ID/passport, proof of purchase, bill of lading, Form M, PAAR, and evidence of duty payment. We handle most paperwork on your behalf.
How much duty will I pay on my imported car?
Import duties generally range from 35% to 70% of the vehicle's value plus shipping costs. We provide precise estimates before you commit.
Can I import any car model to Nigeria?
Most vehicles under 15 years old can be imported. There are restrictions on salvaged vehicles. Our team can advise on specific models.
What are your rental requirements?
Minimum age 25, valid driver's licence, valid ID, and a refundable security deposit.
Do you offer chauffeur services?
Yes, professional chauffeurs are available for all rental vehicles across Nigeria.
What happens if the car breaks down during my rental period?
We provide 24/7 roadside assistance and will replace the vehicle at no additional cost.
Can I extend my rental period?
Yes, contact us at least 24 hours before your scheduled return. Extensions are subject to availability.
What types of goods can you transport?
General merchandise, consumer goods, industrial equipment, and construction materials. We do not transport hazardous materials.
Do you offer interstate logistics services?
Yes, we cover all 36 states in Nigeria with our fleet of trucks.
How do you ensure the safety of goods during transit?
GPS tracking, secure packaging, driver training, and comprehensive insurance coverage.
What is your pricing structure for logistics services?
Pricing is based on distance, weight, volume, cargo type, and timeframe. No hidden charges.
How do I make payments for your services?
Bank transfers, credit/debit cards, and mobile money transfers. All transactions are secure.
Do you offer any discounts or loyalty programs?
Yes — after 3 service uses you qualify for our loyalty program with discounts and priority booking.
How can I track my shipment or imported car?
You'll receive a tracking number and regular updates via email or SMS throughout the process.
What is your cancellation policy?
Car rental cancellations 48+ hours before pickup receive a full refund. Import/logistics policies vary by stage.